Version 1.0 – Last updated: July 8, 2026
1. Scope and Provider
These Terms of Use govern the use of the mobile application Claimo (hereinafter the "App"), including all associated services, content, and features.
The provider of the App is:
Timothy Kardel, operating under "Claimo"
Rilkestr. 8
41541 Dormagen Zons
Germany
Email: support@claimo-app.com
The provider is also referred to below as "Claimo," "we," or "us."
By registering a user account, you agree to these Terms of Use. Your consent is actively requested during registration and stored together with the accepted version. Registration and use of the App are not possible without consent.
Deviating terms proposed by the user do not apply.
2. Description of Services
Claimo is a free rewards app. Users can collect a virtual in-app currency ("Gems") and a supplementary currency ("Tickets") through voluntary activities, in particular by completing offers and surveys from external partners, watching advertising videos, daily rewards, tasks, and inviting friends.
Collected Gems can be redeemed for rewards in accordance with these terms, for example PayPal credit or gift cards for Amazon, Google Play, or Steam. The available range of rewards may change at any time and may vary by country.
Use of the App is entirely free of charge. No deposits, purchases, or other payments by the user are ever required to use the App or receive rewards.
Claimo is not gambling, an investment product, or an employment relationship. There are no guaranteed earnings. Whether and to what extent rewards can be earned depends on the availability of offers, the respective partner, the user's country, and successful verification of the activity.
There is no entitlement to the constant availability of the App or of individual features, offers, and partners. We continuously develop the App further and may add, change, or discontinue features.
3. Registration and User Account
A user account is required to use the App. Registration is possible using an email address and password or via supported third-party logins, for example Google or Facebook.
Use of the App is permitted from a minimum age of 18. Minors may not use the App. Payout partners, for example PayPal, may impose their own age and usage requirements; their terms remain unaffected.
Each person may hold only a single user account. Creating or using multiple accounts by the same person ("multi-accounting") is prohibited. Multiple accounts within a single household or on the same device are permitted, provided they belong to different real individuals.
Truthful information must be provided during registration and for payouts. The account is non-transferable and may not be sold, lent, or handed over to third parties.
You are obligated to keep your access credentials confidential and to notify us immediately if you suspect misuse of your account.
4. Virtual Currencies (Gems and Tickets)
Gems and Tickets are purely virtual units of account within the App. They are not legal tender, not e-money, and have no value outside the App.
Gems and Tickets are non-transferable. Selling, exchanging, or passing them on to other users or third parties outside the App's features is prohibited.
Tickets can only be used within the App, for example to exchange for Gems, to activate time-limited bonuses ("Boosters"), or to restore a missed daily streak ("Streak"). Tickets cannot be paid out directly.
Gems and Tickets are credited exclusively server-side after the respective activity has been confirmed. Amounts displayed in the App that have not yet been confirmed do not create any entitlement.
If a partner reverses an already-rewarded activity, for example due to a chargeback, suspected fraud, or unfulfilled offer conditions, we may deduct the corresponding credit again. This may cause a Gems balance to decrease retroactively.
We may adjust, for the future, the rate at which activities are rewarded with Gems or Tickets, as well as the Gems amounts required for rewards. Gems already credited remain unaffected by this.
In the event of a justified account suspension due to fraud or serious violations of these terms under Section 9, as well as upon deletion of the account, any existing Gems and Tickets are forfeited without compensation, to the extent legally permissible.
5. Earning Opportunities and Third-Party Providers
Rewards can be earned in particular through:
- completing offers, games, and surveys from external partners, so-called offerwalls, currently for example BitLabs; additional partners may be added or removed,
- voluntarily watching advertising videos (rewarded ads),
- daily rewards, daily streaks, and tasks,
- bonus promotions and time-limited events,
- inviting friends in accordance with Section 6,
- leveling up within the progress system.
Offers from the offerwall and survey partners are services provided by the respective third-party providers. Those third-party providers are responsible for the content, availability, terms, and processing of these offers; their own terms of use and privacy policies may apply. We have no influence over a third-party provider's decision as to whether an offer is deemed successfully completed.
A credit for third-party offers is only granted once the respective partner has reported the completion to us and our system has verified the report. Depending on the offer, this can take anywhere from minutes to several days. For certain offers, for example those involving trial periods, confirmation may take even longer.
If an expected reward is not credited, you can contact our support at support@claimo-app.com. We review the case based on the data provided to us by the partner. An entitlement to a credit exists only if the partner confirms the completion.
Offers may only be completed truthfully and as intended. In particular, it is prohibited to provide false information in surveys, to fulfill offer conditions only nominally, or to use technical tools to simulate activity.
The App displays advertising, for example via Google AdMob. Personalized advertising can be disabled at any time in the App settings; non-personalized advertising will then be shown instead.
6. Refer-a-Friend Program (Referral)
Users can invite friends via a personal invitation code. A referral reward is only credited once the referred person has fulfilled the conditions specified in the App, currently after successfully completing a first rewarded activity.
The reward is granted only once per referred person. The amount and conditions of the referral reward may be adjusted for the future; the terms displayed in the App at the time of the invitation are decisive.
In particular, it is prohibited to refer fictitious or self-controlled accounts, to spam, to advertise one's own invitation code in a misleading manner, or to use the program to circumvent the prohibition on multiple accounts.
7. Payouts and Rewards
Once the minimum amount displayed in the App is reached, currently 5,000 Gems corresponding to a reward worth €5, Gems can be redeemed for the rewards offered in the shop.
Only one payout request per user can be open at any given time. A new request is only possible once the previous one has been completed, rejected, or canceled.
Upon submission of the request, the required Gems are deducted from the balance. Every payout request is reviewed by us; the review is currently carried out manually and serves in particular to prevent fraud. Processing may therefore take some time; we strive to handle requests promptly.
The entitlement to the selected reward arises upon approval of the request. If a request is rejected or canceled, the deducted Gems are credited back to the account in full, unless the rejection is based on a violation of these terms, in particular fraud; in that case, Section 9 applies.
The recipient email address provided by the user is decisive for the delivery of the reward. The user is responsible for the accuracy of this information. We assume no liability for rewards that cannot be delivered due to incorrect information provided by the user.
For payouts through third-party providers, for example PayPal, and for the redemption of gift cards, the respective provider's terms additionally apply. Rewards and payout methods may be restricted or unavailable depending on the country.
Gift card and brand names, for example Amazon, Google Play, Steam, or PayPal, are trademarks of their respective owners. Claimo has no partnership with these companies and is neither operated nor sponsored by them.
8. Prohibited Conduct
When using the App, the following is in particular prohibited:
- creating or using multiple accounts as described in Section 3.3,
- using bots, scripts, emulators, automated processes, or other technical manipulation to obtain rewards,
- faking identities, locations, or device data in order to gain advantages or circumvent verification mechanisms; the mere use of a VPN is permitted, provided it is not used to deceive regarding offer-relevant conditions; partners may impose their own restrictions on VPN use,
- exploiting malfunctions (bugs) in the App or in partner systems instead of reporting them,
- interfering with the App, its servers, or interfaces, including reverse engineering, decompilation to the extent not legally permitted, manipulation of data traffic, or circumventing security measures,
- trading accounts, Gems, Tickets, or reward entitlements,
- any other unlawful or abusive use.
9. Violations, Suspension, and Forfeiture
In the event of a violation of these Terms of Use, we may, taking into account the severity of the violation and the user's interests, take in particular the following measures:
- issuing a warning to the user,
- revoking unlawfully obtained Gems, Tickets, or rewards,
- rejecting or withholding payouts until a review is completed,
- temporarily or permanently suspending the account,
- extraordinary termination of the user relationship.
In the event of proven fraud or serious violations, unlawfully obtained Gems and Tickets are forfeited without compensation; open payout requests may be rejected. Legitimately earned balances remain unaffected by such forfeiture, to the extent they can be distinguished from unlawfully obtained balances.
Before a permanent suspension, we give the user, to the extent reasonable and as long as doing so does not defeat the purpose of the measure, the opportunity to respond via support. Suspended accounts are generally not automatically reinstated.
For fraud prevention purposes, we collect and review technical signals, for example an installation-related device identifier and the IP address, in particular in connection with payout requests. Details are set out in the Privacy Policy.
10. Availability, Changes, and Discontinuation of the App
We strive for high availability of the App but do not guarantee any particular level of availability. Maintenance work, further development, disruptions at third-party providers, or force majeure may lead to temporary restrictions.
We may further develop, modify, or discontinue the App and its features at any time, to the extent reasonable for the user. The core holding of legitimately earned Gems remains unaffected by this.
We are entitled to discontinue operation of the App entirely. In this case, we will inform registered users with reasonable advance notice, generally at least 30 days, and give users whose balance has reached the minimum payout amount the opportunity to redeem their Gems beforehand.
11. Term, Termination, and Account Deletion
The user relationship is for an indefinite period. The user may terminate it at any time without notice by requesting deletion of their account, currently by email to support@claimo-app.com; a deletion feature within the App may be added.
We may terminate the user relationship with 14 days' notice in text form. The right to extraordinary termination for good cause, in particular under Section 9, remains unaffected.
Upon the account deletion taking effect, any existing Gems and Tickets are forfeited. If the Gems balance reaches the minimum payout amount at the time we terminate the relationship, except in the case of extraordinary termination for cause due to fraud, we will give the user the opportunity to redeem it beforehand.
Statutory retention obligations and the provisions of the Privacy Policy regarding the deletion of personal data remain unaffected.
12. Privacy
Information on the processing of personal data, including account data, balance and transaction data, technical data for fraud prevention, advertising IDs, as well as data generated when using offers from offerwall and survey partners, can be found in our Privacy Policy at https://claimo-app.com/datenschutz-app.html.
13. Right of Withdrawal
Because use of the App is free of charge and users make no payments to us, there is generally no contract for consideration that would trigger a statutory right of withdrawal. We nevertheless provide information for consumers at https://claimo-app.com/widerrufsbelehrung-app.html .
14. Liability
We are liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of ordinary negligence, we are liable only for the breach of material contractual obligations (cardinal obligations), that is, obligations whose fulfillment is essential to the proper performance of the contract and on whose observance the user may regularly rely. In such cases, liability is limited to the foreseeable damage typical for this type of contract.
Liability under the Product Liability Act and under other mandatory statutory provisions remains unaffected.
We are not liable for services, content, and offers provided by third parties, in particular offerwall, survey, advertising, and payout partners; Sections 14.1 through 14.3 remain unaffected.
Since the App is provided free of charge, we are otherwise liable for defects in the App only if we have fraudulently concealed a defect.
15. Changes to These Terms of Use
We may amend these Terms of Use with effect for the future to the extent necessary due to changes in law, case law, changes to the App's features, new partners, or comparable valid reasons, and provided the change is reasonable for the user.
We will inform users of changes at least 30 days before they take effect, either within the App or by email, noting the right to object and the consequences of not objecting. If the user does not object within the stated period, or continues to use the App after the changes take effect, the amended terms are deemed accepted. In the event of an objection, both parties are entitled to terminate the user relationship; Section 11.3 applies accordingly.
We will only make changes that would materially shift the contractual balance to the user's disadvantage with the user's express consent.
16. Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the user is a consumer with habitual residence abroad, mandatory consumer protection provisions of their country of residence remain unaffected.
Should individual provisions of these Terms of Use be or become invalid, in whole or in part, the validity of the remaining provisions shall remain unaffected.
The European Online Dispute Resolution platform (ODR platform) was discontinued as of July 20, 2025. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
For questions, support, and complaints, you can reach us at contact@claimo-app.com.
Further legal information: